Welcome Moss Creek Village residents!
 
Please bookmark this page and refer to the site often for the most current updates and events and as a simple stop for HOA and TOA documents and forms.  
 
Click on the "Residents" tab and you'll see a pull-down menu with all sorts of great information. Your board members, both HOA and TOA, are making a special effort to keep this site current with all the updates and information you'll need to be an informed resident.
 
Dog Stations and Irrigation Flags in the TOA: 
 
We installed 3 dog stations in The Commons and 3 in Walkers Glen recently. All the feedback has been positive and thank you for using them responsibly. We added a new feature yesterday, with the hopes it will help us identify broken sprinkler heads in your part of the neighborhood.  You'll now find irrigation flags behind each dog station.  If you see a broken head or a head sticking please flag it and call or email Crystal.  Better yet, submit a work order through the Kuester site.  
 
 
Neighborhood News
Cabarrus County Schools (CCS)
Posted on Aug 22nd, 2016
Just an update on the land between the two schools overgrown by weeds this summer. Cabarrus County Schools has now taken full ownership of that land and CCS did a nice job of cleaning it up last week. Again, we'd like to thank the local residents that took it upon themselves to help and CCS for stepping up.
 
Moss Farm Street Overgrowth Between Schools
Posted on Aug 8th, 2016
                           
As some of you may have noticed, we have a neglected area of land between the two schools.  Your board members have been working this issue for well over a month.  It seems the city and the county did not include that small piece of land in their budgets.  The new Greenway is what caused the confusion.  But Mr. Lowder, who oversees all of facilities maintenance and construction, is taking care of the issue.   
 
We do want to reach out to two groups of Moss Creek Village residents that took it upon themselves to mow and edge that property since it was such an eyesore.  We thought the county had cut it a few months ago, but from what we've learned this past Saturday it was local residents. We don't know who you are, but a big thanks to you! 
 
We'd also like to do a "shout out" to Mr. Tim Castilaw and two brothers Ryan & Conner Whalen for braving the hot weather and making that stretch of land presentable.  Thank you!
 
Concord's "What's My Day" (Trash, Recycling, Bulk Pickup)
Posted on Jul 29th, 2016
What's my day?
Residential bulky waste collection every other week, starting July 5, 2016.
Beginning July 5, place bulky waste out for collection on the same day as recycling.
 
Bulky Waste includes all items that cannot fit inside curbside carts such as furniture, tires, equipment, appliances (white goods), and e-waste (anything with a circuit board, especially TVs and computers). 
Better use of tax dollars.  More efficient collection, reduced fuel consumption, and improved air quality. 
Your collection day will not change.  Recycling and bulky waste will be collected every other week according to the established blue/green zone schedule. Weekly garbage and yard waste collection continues unchanged.  
 
To find out your day, click on this link:  http://www.concordnc.gov/whatsmyday
 
Walkers Glen Monument RE: New Committee
Posted on Jul 26th, 2016
Walkers Glen community. I'd like to do a self-help project with the Walkers Glen monument. It needs some work with removing the existing plant and planting new ones along with some nice annuals and perennials. Crystal is already working on getting the missing bricks replaced. If I could get three or four Walker Glen residents to form a monument committee, we can make it happen.  Let me know on Next Door, contact Crystal or you can attend our TOA meeting this coming Thursday night at 6:30 p.m. The funding would come from the association and we can do it much cheaper than CBI would cost us. Let me know.
 
Bill Sandford
 
FY 2016-17 Neighborhood Matching Grant Awards
Posted on Jul 20th, 2016
FY 2016-17 Neighborhood Matching Grant Awards
 
I am delighted to announce that on July 14, City Council awarded neighborhood matching grants to the following recognized neighborhoods:
 
1.      $3,000.00 – Sapphire Hills  - Erosion Control Project – Phase II  
2.      $3,000.00 – Kings Crossing - Entrance & Lane Drive Beatification Project 
3.      $3,000.00 –   Afton Village  - Beautification of Village Greene Area – Phase II
4.      $185.00 - Gibson Village –  10 Street Sign Toppers
5.      $3,000.00 – Brandon Ridge - Walkway Construction Project
6.      $3,000.00 - Christenbury – Street Light Project
7.      $2,407.50 - Highland Creek Homeowners Association - Street Light Project
8.      $2,407.50 – Moss Creek  - Street Light Project
 
Congratulations to this year’s matching grant recipients. The matching grant program gives recognized neighborhood organizations an incentive to raise funds, build partnerships, cultivate volunteer and community support all in an effort to facilitate neighborhood self-improvement projects.  
 
Again, congratulations to the grant recipients.  For more information on the City’s Neighborhood Matching Grant Program, visit the program’s website at concordnc.gov/neighborhoodgrants.
 
Sincerely,
 
Cherie Jzar, AICP
 
New Moss Creek On-site Community Manager
Posted on Jul 19th, 2016
New Manager Introduction
 
As many of you are aware by now, Crystal Beaman has taken over as On-Site Community Manager. Some of you may have already met with her in her first few weeks onsite. Crystal has been with Kuester Management Group for a little over 2 years now. She started as a Customer Support Manager, worked her way up to a Manager in Training and eventually a portfolio manager handling approximately 10 communities varying in size and type. During that time she was also named Kuester’s 2015 Manger of the Year based on feedback from coworkers and the Boards that she managed. Crystal has now taken over the day to day operations of Moss Creek HOA.
 
Her primary focus will be to work with your Board of Directors on the numerous projects that are currently on their list of To Dos. This includes everything from working with the regular community vendors to tracking down pricing on various projects and working through that process. She will also be responsible for implementing various procedures based on a review of current processes and Board desires. Should you need anything, please feel free to contact us via any of the methods listed below. Our CSM team is happy to help you in any way they can. If they are unable to help with any particular item, it will be escalated to Crystal for direction or she will handle it accordingly.
 
Please remember, your community is managed by a team at Kuester and not just the face you see onsite. By utilizing our team, it will allow you to get the service you need and Crystal to focus on the goals as directed by the Board of Directors. Please remember that Crystal’s responsibilities can take her out of the office on a regular basis to meet with vendors or deal with other issues. Because she isn’t in the office doesn’t mean she is not working. Unless you have a specific scheduled time to meet with her she may or may not be there when you stop by. Thank you for your time.
 
Below are the methods for communicating with Kuester and Crystal regarding anything that you may need help with. By Phone: 866-600-5044 Email: mosscreek@kuester.com (by emailing here, you will be assigned a ticket tracking number that you can use to follow up on your issue. If you don’t receive an almost immediate submission acknowledgement with that number, you should follow up with us as we may not have received your email) Appointment: Please email or call to set an appointment time.
 
Happy July 4th!
Posted on Jul 5th, 2016
The Social Committee did a great job this year with our annual 4th of July parade and ice cream event! We had all sorts of bikes with the red, white and blue theme along with our local fire department and Ruckus House van.  Thanks go out to all that participated!  
 
TOA: Parking Violations / H&H Towing
Posted on Jun 29th, 2016
Moss Creek TOA Residents,
Starting the first week of July, towing for parking violations in Walkers Glen will be enforced.  Any vehicle that is not parked in a driveway or designated parking space is subject to be towed at owner’s expense without notice. Signs will be placed throughout the community with the contact information for H&H Towing. Only the board members and onsite manager are authorized to call in a tow. If you observe a parking violation, please email mosscreek@kuester.com with an approximate location and vehicle description so that the car may be reported to H&H by an authorized representative.
 
HOA Meeting Tonight at 6 PM
Posted on Jun 27th, 2016
HOA meeting tonight at 6 PM.   Should be a very informative meeting with lots of information to share.
 
TOA Doggy Stations Coming Soon!
Posted on Jun 24th, 2016
The TOA board members have decided to give Doggy Stations a 1-year trial.  If they work out, we'll continue the service.  The plan is to install 3 stations in The Commons and 3 in Walkers Glen.  Look for them during the first week of July.  If the locations aren't the best, we'll move them. The picture attached isn't an actual picture of what we ordered, but it will give you a good idea of what to expect.  
 
Upcoming Events
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Irrigation Updates
Click here to view the new Google map to locate your irrigation zone! (Thanks Rick Hocutt!) Or search this list of addresses by zone to learn your zone and valve #.
Irrigation is far and away the most frequent concern our residents voice to the management company.  Moss Creek's is an extremely complex irrigation system, and when a part of it malfunctions it is critical that Kuester is informed quickly. 
Season 2016 System UPDATES:
 
8/1 Mon - The main line leak is being repaired today and will the system will be turned back on tomorrow. A malfunctioning pump in phase 2 will also be installed tomorrow. After these repairs, the three day watering schedule will resume. 

Individual zones experiencing troubles before the main line leak will be investigated after the pump replacement.
 
7/29 Fri - Coleman Burnett has just notified us that someone hit an 8" water mainline. Until this is repaired, none of the irrigation in Moss Creek will be able to run. They do not expect for repairs to be complete and the system back online until Wednesday next week at the earliest. We apologize for the inconvenience and will notify the community as we have additional information.
7/22 Fri- phs 2: one of the pumps is down. Phase 2 is working on one pump right now, which can overwork the system and cause a loss of pressure. Until repaired, watering cycles in zone 2 may be intermittent. 
7/13 Wed- In phs. 1: well 5 is scheduled for repair on 7/19. After all wells are functioning properly, three day watering cycle will resume. In phs. 2: one of the motors at the pump station is in need of replacement. Until this is repaired, phase 2 will not pump as much water and residents may experience low water pressure in their irrigation system.
6/28 Tue- In phs 2: Zone P, decoder has been repaired and valves 11 & 12 are working. Zone V, valve 24 was replaced and decoder programmed, section is now working. Marquette, valves 1, 2, & 35 were tested 6/27 and are now working. Zone Y, valve 31 is now working. Zone W, decoder for valve 27 replaced and all valves in this zone are now working. Zone T, valves 18 & 19 are now working. Zone Q, valve 15 is still down due to a wire splice. repairs are being scheduled. In phs 1: We are still experiencing problems at the pump station. One well has been repaired and another is pending repairs. Once the pump issue is resolved, we may resume 3 days a week watering.
6/16 Thurs- In phs 2, A wire repair was made reconnecting power to valves 10 & 13 in Zones P & Q. The only other known issue is valve 24 in zone V. the part is ordered abd repair can be made next week.  
5/31 Tue- All irrigation will be shut down for the remainder of today and tomorrow. Repairs are being made to 2 wells and phase 1 is at a critical low on water. We are also postponing the test day that was scheduled for tomorrow. We will announce the make-up test date as soon as it is determined. 
5/17 Tue- We are on a 72hour irrigation hold due to rain. Phs 1 - all wells are down due to power issue- Electrician to trace wire to locate cause.  Phs 2- all zone O is completely operational. Valve #18 (in zone T) is down- parts ordered for replacement. 
5/9 Mon- Phs 1 pump stn update: foot valve was replaced on Friday and pump 1 is still not operating at full capacity. The irrigation manager has removed the pump to take it to the pump contractor to be tested and and hopefully repaired. If not it will have to be replaced. Some zones will still be able to receive water normally, but there still wont be enough psi to get full pressure at the higher elevations in zone 1 until the second pump is fixed. 
Zone O in phs 2- power surge or lightening strike during last week's storms damaged wire rendering the zone inoperable. All decoders for the zone were replaced, they are now tracing the wire to locate the problem.  
5/2 Mon- 3"+ of rain have activated the rain sensors for 72 hours (until Thurs)for ALL of the community. Phs 1 pump station update: low pressure issue was caused by a broken foot valve and filter. At high pressure during the regular watering schedules, not enough water was able to flow into the pumps to allow the system to run properly. The parts are on order and we hope to have phs1 up and running by Thursday or Friday. 
4/28 Thurs-  Phase 2--valve 16 was repaired. Valves 13+14(Q), 18(T) & 28(W) are improperly functioning and parts are due in by 1st of next week. Phase 1--one of the 2 pumps in the pump stn is not working fully- thus the cause of the low pressure some residents are reporting. Tri-State pumps is scheduled tomorrow afternoon to diagnose and hopefully repair on site. We will continue to run the pump stn but those in large zones or higher elevations will experience low pressure until the 2nd pump is repaired. 
4/26 Tues- Valve 16 in zone R was repaired. 
4/25 Mon- Phs 2--The irrigation manager tested zone Y again and reset the program. 
Valves 4 and 29 are back up. Valves 16(R), 18(T) and 28(W) are down- likely the whole valve will need to be replaced- parts are on order. (if you are not sure what VALVE # you are in see the list of addresses by zone/valve# document). 
They are still finishing the re-testing of zones U and V. 
All phs 1 is working. 
4/22 Friday- Zone E- The irrigation manager further investigated the zone E components and discovered that the solenoid was only partially functioning- not allowing the full water flow to enter the sub-main. He received the part today and it will be fixed today. Zone D- low pressure has been reported by several residents. The irrigation manager is investigating. The crew is re-testing all of phs 2 zones and any issues reported. Any specific issues and repairs will be posted here. 
We have recorded .63" of rain fall so far today, so rain sensors will turn the system off.
4/19 Tues- Phs 1 pump stn blew a hose around 4:30pm 4/19. Pump stn was turned off to stop the rush of water- therefore irrigation for phase 1 could not run that night.  The part was replaced this morning and the station is operable again. Phs 2- program malfunction at the start of the evening run. Irrigation manager returned to property last night at 9pm to reset- after that, all zones in last night's phs 2 schedule should have operated appropriately. 

Remember, the HOA is only responsible for getting water to your curb.  Anything beyond the curb, including timers, sprinkler heads, etc. is the responsibility of the homeowner (excluding Townhome Owners).  The Irrigation Manager’s focus is on the maintenance of the common areas and making sure the system is running properly during the scheduled times and the common grounds are being watered appropriately.
Proper timer programming is crucial to the functionality of the system and it is your responsibility to make sure your timers are set correctly. The clock/timer that you have in your garage is intended to facilitate the opening of your irrigation system on your Lot to the sub main during the specified hour that the timer is set for. This time should coincide with the time that the irrigation zone you live in runs.  First, make sure your timer is set properly and it still has its programming. If you are unsure about how to program your timer, check the owner's manual or consult with an independent landscaper. Many timer instruction manuals are available online.
Then, find your valve box in your yard that houses the electric valves that man your individual zones on your Lot.  There will be one valve per zone in your yard. Make sure that these electric valves are all turned off. You may have your clock set, but with these valves turned in the ON position, the clock is being bypassed and not operating according to its purpose. To turn your system from manual setting to clock function, you must turn off the irrigation valves in the valve box in your yard. If the valves will not turn any further to the right, they may need to be unscrewed and rinsed out. Dirt and mulch can get inside the workings and cause them to stick open (thus allowing your system to come on anytime during the day the HOA pressurizes the sub mains at the street). Being that Moss Creek’s irrigation system uses ‘dirty’ water or unfiltered well water instead of city water, there is regular system maintenance that is required to keep your system working properly- cleaning your filter and valves. You should do this at least once or twice a season. In addition, you must make sure that your system only operates one zone in your yard at a time during the hour of scheduled irrigation. The main system is designed to provide a total of 600 gallons of water to each lawn, spread over a one-hour time frame For example, if your irrigation system has 4 zones, you will need to set your clock to run each separately -for say 15 minutes each. A good tip is to water side yard zones for less time and rotor zones longer and not to waste too much of your hour on any drip zones.  Broken heads are also a cause of much water waste. Please make sure that all of your heads are in working order. A broken head can waste as many as 25 gallons per minute!
Over-watering your lawn is not only wasteful, but it can lead to diseased turf and growth of fungi.  The system is equipped with turf-saturation sensors or rain sensors which will prevent the irrigation from being activated if the ground is saturated to a certain point. A ½ an inch of rain or more activates the system’s rain sensors. Do not over-compensate for a missed irrigation cycle by running multiple zones at once. This abuse of the system could cause you to lose your watering privileges or pay a fine.
The irrigation main lines and sub-mains are not usually pressurized during the daytime. To test or work on your system during business hours OR TO FLAG YOU IRRIGATION HEADS FOR AERATION, fill out the Irrigation Activation Request form on this website using this link or under the Irrigation tab. Note:  Irrigation inspections will be done each season. Every Homeowner must have their system running according to the Moss Creek  Please see Irrigation Resolution under the Irrigation tab. Irrigation Map and run times are also linked under the Irrigation tab on this homepage. Link to the FAQ page for contractor recommendations from other residents.
The irrigation season will end at the end of October- or as weather permits.
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The 2016 Irrigation season began 4/18. 
 
 
Survey
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