Welcome Moss Creek Village residents!
 
Please bookmark this page and refer to the site often for the most current updates and events and as a simple stop for HOA and TOA documents and forms.  
 
Click on the "Residents" tab and you'll see a pull-down menu with all sorts of great information. Your board members, both HOA and TOA, are making a special effort to keep this site current with all the updates and information you'll need to be an informed resident.
 
 
 
 
 
 
 
 
 
 
Neighborhood News
Walkers Glen RE: Deck Update, August Start Date
Posted on Jun 19th, 2017
Walkers Glen,
We delayed our deck replacements this year in order to get the decking behind the Monarch Clubhouse replaced in time for our pool season.  Without the clubhouse decking in place, we would have risked failing our fire inspection.   In doing so it, unfortunately, has caused a delay in completing the Walkers Glen remaining decks due to the hot temperatures.  
 
Here is the email sent by from the deck contractor:
 
Kuester, 
With the weather being so hot now I have decided to wait for several more weeks to avoid so many call backs.   The newly installed pressure treated pine and the stain does not react well to the weather in the 90s. The new wood comes wet from the lumber yard and needs to dry out slowly instead of baking in the hot sun as it dries.   We have had to go back and replace several boards that are warping and twisting because it is so hot.  During the last 3 years of doing these decks, we have noticed the one's we replaced in the cooler weather had no issues at all.  
If homeowners are asking you can tell them we plan to start in August and be completely finished by the middle of September and we will avoid the hot days that may damage the wood.
As usual, we will put flyers on the doors a week ahead of time so the homeowners know they are next.
 
Mike
 
TOA Residents: Pine Valley/Landscaping Updates
Posted on May 25th, 2017
Pine Valley will not be able to mow between the townhomes in Walkers Glenn and some parts of the backs due to the ground being saturated with water. Click below to learn more...
Read More >>
 
TOA: Mowing Update/ Landscaping
Posted on May 25th, 2017
TOA:  Mowing Update/ Landscaping
 
Pine Valley did try today to mow the front lawns in Walkers Glen today.  The smaller mowers were leaving mud tracks and unfortunately, it's just not possible to mow today or tomorrow.  The ground is just too wet.  Pine Valley will begin mowing next week in Walkers Glen. 
 
Pine Valley also noticed some turf damage by the deck construction crews, due to the amount of rain we've had.  Kuester is already aware of this and measures will be taken to correct the damage. 
 
On a more positive note, plant replacements in the Walkers Glenn should be completed today by Pine Valley’s landscaping team.   
 
Bill Sandford
TOA President
 
Message from the Board President on Landscaping
Posted on May 3rd, 2017
At this point, Kuester, the Board of Directors, and Pine Valley are distinctly aware of the dissatisfaction with the appearance of the common areas. Further inundation of Kuester is not necessary.  Bill Sandford and I, along with our property manager, had an extensive follow up discussion with Pine Valley this week with respect to the numerous complaints and expectations moving forward.
 
Pine Valley operates on a seven-day schedule. Common areas and amenities areas are scheduled for Mondays, the TOA section is scheduled for Tuesday and Wednesday. Last week, due to the extensive rain, they chose not to mow in order to prevent rutting. Their good intention resulted in the overgrowth of the neighborhood.  They understand how the community feels about that choice as well as specific complaints received.
 
I believe they understand the depth of frustration of the community and will work to make appropriate amends and improve their service. Given the extensive rainfall and height of the grass, I believe next week’s service will be indicative of what to expect moving forward. If future behavior does not lead to improved results, the board will review the contract. I assure you we will closely monitor this behavior.
 
Please note the scheduled weed control service from last week is expected to begin this week. Results should be noticeable within a few days of application. The application is fairly aggressive and the grass may brown slightly at the tips. This will be temporary.
 
Lastly, as a homeowner myself, I am frustrated from time to time when something does not occur to my expectation. People make mistakes and companies perform poorly. When this happens, I would hope we can engage in constructive dialogue and offer helpful feedback. We have had a number of instances of individuals making comments that seemed more intent on demeaning and degrading than finding a resolution.  
 
If you still have concerns over the next few weeks, then I encourage you to attend the May board meeting, 5/22 for the HOA and 5/25 for the TOA. 
 
Landscaping Updates
Posted on May 1st, 2017
Several homeowners have contacted Kuester to express concerns about landscaping in the TOA and common areas. We have met with Pine Valley today and would like to share a few brief updates:
  • Common areas are being mowed today and finished up tomorrow morning. TOA mowing will begin upon completion of common areas. We were very firm when telling them that the condition was unacceptable and should never happen again.
  • Weed control and fertilizer will be sprayed Thursday. Weeds should die back in 2-3 days. We expect to have visible results by the end of next week
  • We reviewed the service map with the Account Manager at Pine Valley due to reports of smaller sections of common areas being missed. A drive through inspection will be performed tomorrow to verify no common areas were missed. 
We will continue to monitor the progress with Pine Valley and address issues as needed.
 
TOA Residents: Grass Cutting Postponed Till Saturday
Posted on Apr 20th, 2017
Due to the rain, we will be servicing the townhomes this Saturday, there were a lot of areas with standing water this should give ample time for these areas to dry up and prevent damage to the turf.

Kevin Redish
Manager
Pine Valley Turf
 
Kuester Phone Outages
Posted on Apr 6th, 2017
April 5, 2017
Moss Creek Village Valued Homeowner,
Please be advised that our corporate office is currently experiencing periodic internet & phone outages due to damage that our local internet provider has experienced.  We may continue to experience outages throughout the day as storms continue to move through the local area.  We apologize for any inconvenience, but please note that our phone system is dependent on internet service and therefore when calling our office, you may be unable to get through.  In addition, if you are able to get through, you may experience a dropped call.
If you experience either situation, we ask that you kindly send an email to our team at support@kuester.com and we will work to get back with you as quickly as possible.
Thank you in advance for your patience.
Kuester Management Team 
 
 
Tennis Court Update
Posted on Apr 5th, 2017
The tennis court project is coming along well so far.  The contractor did the cement stabilization earlier this week and pavers should be coming in during the next week or so.  
 
Clocks Move Forward (Spring Ahead) Saturday Night
Posted on Mar 10th, 2017
Don't forget to move your clocks forward 1 hour (spring forward) this Saturday night.
 
Weather Forecasts Killing Frost this Weekend
Posted on Mar 10th, 2017
Pine Valley contacted us today and they recommend covering your tender plants this week as we have killing frost in the forecast. Watch out for icy sidewalks and driveways as well!   
 
Upcoming Events
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Irrigation Updates
Click here to view the new Google map to locate your irrigation zone!  Or search this list of addresses by zone to learn your zone and valve #.
Irrigation is far and away the most frequent concern our residents voice to the management company.  Moss Creek's is an extremely complex irrigation system, and when a part of it malfunctions it is critical that Kuester is informed quickly. 
 
Season 2017 System UPDATES:
 
8/1:
Dear Moss Creek Residents,
 
Irrigation service will be suspended until Thursday, August 3, at 7pm. A motor failed on the pump station near the clubhouse this past week. A replacement motor has been ordered, and must be built, and is scheduled for installation in three weeks.
 
Until this work can be completed, our phase two pump station on the Greenway will power the entire community. Water levels are critically low at the phase two pond and the suspended service will allow for us to recharge the pond using water from phase one. We will prioritize service to residents over common areas and have scheduled service on Saturday to transfer additional water to catch up.
 
Any changes to the schedule will be communicated as we are able. We apologize for the inconvenience.
 
Sincerely,
Moss Creek Master Association Board of Directors
 
7/27: Repairs to the stormwater drainage and city water lines is complete. 
 
Pine Valley is now repairing the damaged irrigation line. We expect irrigation service to resume Sunday, July 30. If repairs move more quickly, the system will be activated earlier.  The system will be run according to the existing irrigation schedule without rain hold for at least two weeks.
 
Should you experience an outage starting July 30 or beyond, please report the issue along with your address/zone to mosscreek@kuester.com.
 
7/17: Due to the rain over the weekend, the irrigation system has been placed on HOLD until Tuesday morning.  
 
7/6: Due to Yesterday's rain, the irrigation system has been placed on HOLD until Sunday morning.  
 
7/3: Irrigation system has been placed on HOLD until Wednesday afternoon.
 
Remember, the HOA is only responsible for getting water to your curb.  Anything beyond the curb, including timers, sprinkler heads, etc. is the responsibility of the homeowner (excluding Townhome Owners).  The Irrigation Manager’s focus is on the maintenance of the common areas and making sure the system is running properly during the scheduled times and the common grounds are being watered appropriately.
Proper timer programming is crucial to the functionality of the system and it is your responsibility to make sure your timers are set correctly. The clock/timer that you have in your garage is intended to facilitate the opening of your irrigation system on your Lot to the sub main during the specified hour that the timer is set for. This time should coincide with the time that the irrigation zone you live in runs.  First, make sure your timer is set properly and it still has its programming. If you are unsure about how to program your timer, check the owner's manual or consult with an independent landscaper. Many timer instruction manuals are available online.
Then, find your valve box in your yard that houses the electric valves that man your individual zones on your Lot.  There will be one valve per zone in your yard. Make sure that these electric valves are all turned off. You may have your clock set, but with these valves turned in the ON position, the clock is being bypassed and not operating according to its purpose. To turn your system from manual setting to clock function, you must turn off the irrigation valves in the valve box in your yard. If the valves will not turn any further to the right, they may need to be unscrewed and rinsed out. Dirt and mulch can get inside the workings and cause them to stick open (thus allowing your system to come on anytime during the day the HOA pressurizes the sub mains at the street). Being that Moss Creek’s irrigation system uses ‘dirty’ water or unfiltered well water instead of city water, there is regular system maintenance that is required to keep your system working properly- cleaning your filter and valves. You should do this at least once or twice a season. In addition, you must make sure that your system only operates one zone in your yard at a time during the hour of scheduled irrigation. The main system is designed to provide a total of 600 gallons of water to each lawn, spread over a one-hour time frame For example, if your irrigation system has 4 zones, you will need to set your clock to run each separately -for say 15 minutes each. A good tip is to water side yard zones for less time and rotor zones longer and not to waste too much of your hour on any drip zones.  Broken heads are also a cause of much water waste. Please make sure that all of your heads are in working order. A broken head can waste as many as 25 gallons per minute!
Over-watering your lawn is not only wasteful, but it can lead to diseased turf and growth of fungi.  The system is equipped with turf-saturation sensors or rain sensors which will prevent the irrigation from being activated if the ground is saturated to a certain point. A ½ an inch of rain or more activates the system’s rain sensors. Do not over-compensate for a missed irrigation cycle by running multiple zones at once. This abuse of the system could cause you to lose your watering privileges or pay a fine.
The irrigation main lines and sub-mains are not usually pressurized during the daytime. To test or work on your system during business hours OR TO FLAG YOU IRRIGATION HEADS FOR AERATION, fill out the Irrigation Activation Request form on this website using this link or under the Irrigation tab. Note:  Irrigation inspections will be done each season. Every Homeowner must have their system running according to the Moss Creek  Please see Irrigation Resolution under the Irrigation tab. Irrigation Map and run times are also linked under the Irrigation tab on this homepage. Link to the FAQ page for contractor recommendations from other residents.
The irrigation season will end at the end of October- or as weather permits.
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The 2017 Irrigation season begins 4/17
 
 
Survey
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