Welcome Moss Creek Village residents!
Please bookmark this page and refer to the site often for the most current updates and events and as a simple stop for HOA and TOA documents and forms.  
Click on the "Residents" tab and you'll see a pull-down menu with all sorts of great information. Your board members, both HOA and TOA, are making a special effort to keep this site current with all the updates and information you'll need to be an informed resident.
Neighborhood News
Walkers Glen Deck Replacements Starting Soon!
Posted on Feb 8th, 2017
The final round of deck replacements in the Walkers Glen townhomes will begin at the end of February. The vendor will be starting with 9768 Walkers Glen and working counterclockwise until they finish at 9586 Walkers Glen. MCA Construction will be issuing notices one week prior to the work beginning at each individual unit so that the resident can prepare accordingly. The goal is to complete all decks by June 1. 
Tips to Protect Your Home from Winter Weather
Posted on Jan 10th, 2017
It appears that Old Man Winter has finally decided to visit the South.  There’s no denying that cold weather can be hard to deal with—but remember it can affect your home, too. The team at Kuester has compiled this list of handy homeowner tips to help you bear the winter months successfully.  Consider the following when dealing with freezing temperatures and keeping your home warm:
  • Make sure to disconnect and drain garden hoses.
  • Cover all outside faucets with insulating foam covers (these can be purchased at Home Depot or Lowe’s and are very inexpensive).
  • Turn off water to outside faucets, if possible, and open valves on faucets to allow them to drain.
  • Turn off sprinkler systems and blow compressed air through the lines to drain them.
  • Close or cover foundation vents under the house as well as windows to the basement (if applicable).
  • Insulate any exposed pipes under the house with foam pipe insulation.
  • In case of frozen pipes, make sure you know where the water main cut-off valve is, and have a cut-off key handy.
  • Keep a hair dryer, heat lamp, electric heat tape, or portable space heater handy to deal with frozen pipes.
  • Keep water dripping through faucets at night when temperatures dip below freezing.
  • Have your furnace inspected; inspect the heat exchanger for cracks, install a clean air filter, and check the thermostat.
  • Clean fireplaces and chimneys.
  • Keep drapes and blinds closed, except when windows are in direct sunlight.
  • Caulk any cracks or holes on the outside of your house.
  • Repair or replace weather stripping and thresholds around doors and windows.
  • Run paddle ceiling fans on low in reverse (clockwise when looking up) to circulate warm air.
  • If you heat with propane or fuel oil, make sure the tank is full.
  • If you heat with wood or coal, have plenty on hand.
And what about protecting the outside of your home and other property?  We have you covered there, too!
  • Make sure gutters and downspouts are clean to prevent ice dams from forming.
  • Spray an ice repellent solution on steps and sidewalks prior to the arrival of freezing weather.
  • Check antifreeze levels in cars.
  • Add freeze resistant windshield wiper fluid, and spray to circulate it within lines.
  • Check air pressure in tires.
  • Bring in container plants, add mulch around plants, and cover plants prone to freeze damage.
  • Drain birdbaths and fountains.
  • If you suspect damage to your roof after a storm, stay off your roof until ice has melted or call a professional for an inspection (the best method).
We hope you find value in these tips.  Of course, if you experience an emergency related to weather, make sure to keep a list of helpful contractors on hand as well as the number to a 24/7 repair service.  If Kuester Management can be of further assistance, don’t hesitate to contact us. 
Kuester Management
SwimMac Installing Cover on 25 yard pool soon...
Posted on Nov 4th, 2016
SwimMac is installing the cover and heater on the 25-yard pool November 4th & 5th. Recreational swimming will be available to residents from 1pm-5pm on Saturdays and Sundays starting November 12th. Lap swimming hours during the week are still being reviewed with SwimMac and will be announced shortly.
Concord, Kannapolis Enact Voluntary Water Restrictions
Posted on Nov 3rd, 2016
The Cities of Concord and Kannapolis on Monday jointly announced that customers of both water systems should follow Level 1 water use restrictions because of regional drought conditions.
The voluntary restrictions apply to residents of Concord, Kannapolis, Harrisburg, Landis and Midland.
Officials with both cities want to remind customers that under normal, responsible water use guidelines adopted by Concord and Kannapolis, lawn irrigation is allowed only on Tuesdays, Thursdays and Saturdays.  Click on the link below to see entire Independent Tribune article.  
Interested in Becoming a HOA Board Member?
Posted on Oct 28th, 2016
Interested in becoming a HOA Board member?
Need to vote by proxy?  Now's your chance!
The Moss Creek Master Association Board of Directors is looking for residents with an interest in serving our community to join the Board. There are TWO positions up for election at the annual meeting in November. If you are interested in being a candidate to serve on the HOA Board of Directors, please forward your letter of intent to run for election to the Moss Creek Master Board. The letter should include your full name, home address, number of years as an owner, a short biography and comments on how you will apply your experience towards the betterment of the Association. Please note, to be eligible to run for a position on the Board of Directors, your assessment account must be current and you must be an owner of record of the HOA. Please send your letter of intent and biography to the following physical or email address: Moss Creek Village 9505 Moss Plantation Ave NW Concord, NC 28027 MossCreek@Kuester.com
Here is the link to our October 2016 newsletter, all details can be found under:  Committee Volunteers
If you are interested in volunteering, please complete the form through the following link.  If you can't make the meeting and don't want to volunteer, you can also vote with this link by proxy:
Moss Creek Village Fall Festival
Posted on Oct 24th, 2016
Our Moss Creek Village Fall Festival had quite the showing this past Sunday! We had all sorts of games going on to keep the kids occupied.  A big thank you to our Social Committee, SwimMAC and all the other volunteers helping out.   Additional pictures can be seen on this site's Photo Album.    
New Landscaper for the TOA: Pine Valley
Posted on Oct 17th, 2016
Pine Valley Landscaper
Pine Valley will be taking over as the landscaper in the TOA starting Nov 1.  Coleman Burnett, Inc. (CBI), is our current landscaper.
Kuester Management is having trouble with CBI returning phone calls and emails, so we're experiencing some problems with service.  Most noticeable is the overflowing dog stations. seen over the weekend. Kuester has been notified of the problem as of 10/17/16 this morning.  We are also pressing CBI to meet their contract obligations to the end of this month.  
The HOA board is reviewing landscaper bids for the common areas of Moss Creek Village and should have a decision by this month's board meeting.
Town Homes RE: Responsibility for Exterior & Structural Repairs
Posted on Sep 28th, 2016
We asked Kuester Management to get our attorney's opinion in regards to responsibility for exterior and structural repairs to townhomes.
Please click this link if you are in the TOA and let your TOA board members know if you have any questions.  /editor_upload/File/Maintenance%20Coverage%20Attorney%20Opinion.pdf
TOA Self-help Projects
Posted on Sep 23rd, 2016
By now, all TOA residents should have received a letter from Kuester Management about our self-help initiative.  We are offering this to help the TOA home owner improve the looks of their front property, as well as help save money.  CBI is very expensive in anything they do.  
We are also trying to advertise the Concord Mayor's Monarch Butterfly Pledge.  We're asking you to include plants that attract the butterfly.  They are attractive plants and they are also perennials, so you only have to plant them once.  A list of recommended plants is in the letter. 
Please call Crystal should you have any questions. Self-help letter link:  /editor_upload/File/self%20help%20letter%20final%20draft.pdf
Summer Pool Hours Update!
Posted on Aug 30th, 2016
Pool Hours Update:
This week and next the pool is open 4 pm-8 pm Monday-Friday, 10 am-8 pm Saturday, and 12 pm-8 pm Sunday. On Labor Day (September 5), the pool is open 10 am-8 pm. The following two weekends (September 10-11, and 17-18), the pool will be open weekends only: Saturday 10 am-8 pm and Sunday 12 pm-8 pm.
Upcoming Events
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Irrigation Updates
Click here to view the new Google map to locate your irrigation zone! (Thanks Rick Hocutt!) Or search this list of addresses by zone to learn your zone and valve #.
Irrigation is far and away the most frequent concern our residents voice to the management company.  Moss Creek's is an extremely complex irrigation system, and when a part of it malfunctions it is critical that Kuester is informed quickly. 
Season 2016 System UPDATES:
11/10 Thurs - There have been a few reports about the irrigation coming on during unscheduled times and staying on in common areas along Village Commons and Moss Plantation. The irrigation managers are assessing the problem to repair. There is a leak near the intersection of Walkers Glen and Amber Ridge which is on schedule to be repaired today.
11/3 Thurs - Phase 1 has been turned off for the rest of the week due to low water levels in the pond. It should be back on next week. Winterization for the system has been scheduled for November 14.
10/20 Thurs - Zone I is back on schedule and ran appropriately this morning. The irrigation manager will be inspecting Zone L today as residents on Marquette have reported the side of the street with odd-numbered houses is not coming on. Additional details will be posted when received.
10/19 Wed - Several homes along Dartmoor, Bay Meadows, and Tranquility had sprinkler heads kicked over last night. Coleman Burnett will be activating the affected zones and flagging heads which need replacement, but the homeowners are responsible for repairing any damaged heads on their property. 
10/18 Tues - Multiple reports came in about Zone I not running. The irrigation manager tested the zone manually and it worked; techs are troubleshooting today to determine why it didn't run during the programmed time. Additional details will be posted when received.
10/13 Thurs - Zone E was tested and working properly. Zone I had an issue with a control board not letting the zone run. It has been moved to a different stations number and is working fine. Zone P will be tested today.
9/26 Mon - Irrigation system is still on two-day run cycles until further notice from the irrigation manager
9/22 Thurs - Zone V, Valve 26 has been repaired and is working properly at this time. Pump in phase 2 has been replaced, and zones experiencing low pressure during run times should now be working properly. 
9/1 Thurs - The irrigation manager has identified a problem affecting all zones which run off clock 4. The replacement part is on order and will be installed as soon as it arrives, which is expected to be tomorrow afternoon. The affected zones are A, B, C, and D.
8/1 Mon - The main line leak is being repaired today and will the system will be turned back on tomorrow. A malfunctioning pump in phase 2 will also be installed tomorrow. After these repairs, the three day watering schedule will resume. 

Individual zones experiencing troubles before the main line leak will be investigated after the pump replacement.
7/29 Fri - Coleman Burnett has just notified us that someone hit an 8" water mainline. Until this is repaired, none of the irrigation in Moss Creek will be able to run. They do not expect for repairs to be complete and the system back online until Wednesday next week at the earliest. We apologize for the inconvenience and will notify the community as we have additional information.
7/22 Fri- phs 2: one of the pumps is down. Phase 2 is working on one pump right now, which can overwork the system and cause a loss of pressure. Until repaired, watering cycles in zone 2 may be intermittent. 
7/13 Wed- In phs. 1: well 5 is scheduled for repair on 7/19. After all wells are functioning properly, three day watering cycle will resume. In phs. 2: one of the motors at the pump station is in need of replacement. Until this is repaired, phase 2 will not pump as much water and residents may experience low water pressure in their irrigation system.
6/28 Tue- In phs 2: Zone P, decoder has been repaired and valves 11 & 12 are working. Zone V, valve 24 was replaced and decoder programmed, section is now working. Marquette, valves 1, 2, & 35 were tested 6/27 and are now working. Zone Y, valve 31 is now working. Zone W, decoder for valve 27 replaced and all valves in this zone are now working. Zone T, valves 18 & 19 are now working. Zone Q, valve 15 is still down due to a wire splice. repairs are being scheduled. In phs 1: We are still experiencing problems at the pump station. One well has been repaired and another is pending repairs. Once the pump issue is resolved, we may resume 3 days a week watering.
6/16 Thurs- In phs 2, A wire repair was made reconnecting power to valves 10 & 13 in Zones P & Q. The only other known issue is valve 24 in zone V. the part is ordered abd repair can be made next week.  
5/31 Tue- All irrigation will be shut down for the remainder of today and tomorrow. Repairs are being made to 2 wells and phase 1 is at a critical low on water. We are also postponing the test day that was scheduled for tomorrow. We will announce the make-up test date as soon as it is determined. 
5/17 Tue- We are on a 72hour irrigation hold due to rain. Phs 1 - all wells are down due to power issue- Electrician to trace wire to locate cause.  Phs 2- all zone O is completely operational. Valve #18 (in zone T) is down- parts ordered for replacement. 
5/9 Mon- Phs 1 pump stn update: foot valve was replaced on Friday and pump 1 is still not operating at full capacity. The irrigation manager has removed the pump to take it to the pump contractor to be tested and and hopefully repaired. If not it will have to be replaced. Some zones will still be able to receive water normally, but there still wont be enough psi to get full pressure at the higher elevations in zone 1 until the second pump is fixed. 
Zone O in phs 2- power surge or lightening strike during last week's storms damaged wire rendering the zone inoperable. All decoders for the zone were replaced, they are now tracing the wire to locate the problem.  
5/2 Mon- 3"+ of rain have activated the rain sensors for 72 hours (until Thurs)for ALL of the community. Phs 1 pump station update: low pressure issue was caused by a broken foot valve and filter. At high pressure during the regular watering schedules, not enough water was able to flow into the pumps to allow the system to run properly. The parts are on order and we hope to have phs1 up and running by Thursday or Friday. 
4/28 Thurs-  Phase 2--valve 16 was repaired. Valves 13+14(Q), 18(T) & 28(W) are improperly functioning and parts are due in by 1st of next week. Phase 1--one of the 2 pumps in the pump stn is not working fully- thus the cause of the low pressure some residents are reporting. Tri-State pumps is scheduled tomorrow afternoon to diagnose and hopefully repair on site. We will continue to run the pump stn but those in large zones or higher elevations will experience low pressure until the 2nd pump is repaired. 
4/26 Tues- Valve 16 in zone R was repaired. 
4/25 Mon- Phs 2--The irrigation manager tested zone Y again and reset the program. 
Valves 4 and 29 are back up. Valves 16(R), 18(T) and 28(W) are down- likely the whole valve will need to be replaced- parts are on order. (if you are not sure what VALVE # you are in see the list of addresses by zone/valve# document). 
They are still finishing the re-testing of zones U and V. 
All phs 1 is working. 
4/22 Friday- Zone E- The irrigation manager further investigated the zone E components and discovered that the solenoid was only partially functioning- not allowing the full water flow to enter the sub-main. He received the part today and it will be fixed today. Zone D- low pressure has been reported by several residents. The irrigation manager is investigating. The crew is re-testing all of phs 2 zones and any issues reported. Any specific issues and repairs will be posted here. 
We have recorded .63" of rain fall so far today, so rain sensors will turn the system off.
4/19 Tues- Phs 1 pump stn blew a hose around 4:30pm 4/19. Pump stn was turned off to stop the rush of water- therefore irrigation for phase 1 could not run that night.  The part was replaced this morning and the station is operable again. Phs 2- program malfunction at the start of the evening run. Irrigation manager returned to property last night at 9pm to reset- after that, all zones in last night's phs 2 schedule should have operated appropriately. 

Remember, the HOA is only responsible for getting water to your curb.  Anything beyond the curb, including timers, sprinkler heads, etc. is the responsibility of the homeowner (excluding Townhome Owners).  The Irrigation Manager’s focus is on the maintenance of the common areas and making sure the system is running properly during the scheduled times and the common grounds are being watered appropriately.
Proper timer programming is crucial to the functionality of the system and it is your responsibility to make sure your timers are set correctly. The clock/timer that you have in your garage is intended to facilitate the opening of your irrigation system on your Lot to the sub main during the specified hour that the timer is set for. This time should coincide with the time that the irrigation zone you live in runs.  First, make sure your timer is set properly and it still has its programming. If you are unsure about how to program your timer, check the owner's manual or consult with an independent landscaper. Many timer instruction manuals are available online.
Then, find your valve box in your yard that houses the electric valves that man your individual zones on your Lot.  There will be one valve per zone in your yard. Make sure that these electric valves are all turned off. You may have your clock set, but with these valves turned in the ON position, the clock is being bypassed and not operating according to its purpose. To turn your system from manual setting to clock function, you must turn off the irrigation valves in the valve box in your yard. If the valves will not turn any further to the right, they may need to be unscrewed and rinsed out. Dirt and mulch can get inside the workings and cause them to stick open (thus allowing your system to come on anytime during the day the HOA pressurizes the sub mains at the street). Being that Moss Creek’s irrigation system uses ‘dirty’ water or unfiltered well water instead of city water, there is regular system maintenance that is required to keep your system working properly- cleaning your filter and valves. You should do this at least once or twice a season. In addition, you must make sure that your system only operates one zone in your yard at a time during the hour of scheduled irrigation. The main system is designed to provide a total of 600 gallons of water to each lawn, spread over a one-hour time frame For example, if your irrigation system has 4 zones, you will need to set your clock to run each separately -for say 15 minutes each. A good tip is to water side yard zones for less time and rotor zones longer and not to waste too much of your hour on any drip zones.  Broken heads are also a cause of much water waste. Please make sure that all of your heads are in working order. A broken head can waste as many as 25 gallons per minute!
Over-watering your lawn is not only wasteful, but it can lead to diseased turf and growth of fungi.  The system is equipped with turf-saturation sensors or rain sensors which will prevent the irrigation from being activated if the ground is saturated to a certain point. A ½ an inch of rain or more activates the system’s rain sensors. Do not over-compensate for a missed irrigation cycle by running multiple zones at once. This abuse of the system could cause you to lose your watering privileges or pay a fine.
The irrigation main lines and sub-mains are not usually pressurized during the daytime. To test or work on your system during business hours OR TO FLAG YOU IRRIGATION HEADS FOR AERATION, fill out the Irrigation Activation Request form on this website using this link or under the Irrigation tab. Note:  Irrigation inspections will be done each season. Every Homeowner must have their system running according to the Moss Creek  Please see Irrigation Resolution under the Irrigation tab. Irrigation Map and run times are also linked under the Irrigation tab on this homepage. Link to the FAQ page for contractor recommendations from other residents.
The irrigation season will end at the end of October- or as weather permits.
The 2016 Irrigation season began 4/18. 
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