Moss Creek Village
 
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Welcome Moss Creek Village residents to your new HOA website! With this new site, we hope to improve communication with you and your community. Bookmark this page and refer to the site often for the most current updates and events and as a simple stop for HOA documents and forms.  Please keep in mind that the website is still being constructed and additions are being made.

~ Neighborhood News ~
Irrigation Contractor Recommendations
Posted on Jun 15th, 2015
Looking for an irrigation contractor to diagnose or repair your irrigation system on your Lot?
We have started a section on this website where we can post resident recommendations for contractors for services most commonly needed by Moss Creek Homeowners. See the FAQ page for those recommendations submitted so far. We are always looking for more references, so please let us know who you think we should add to the list- not just for irrigation vendors, but landscapers, power washers, handymen, etc. We would prefer that referrals are licensed and bonded for individual homeowner protection.  
 
Electronic Waste Collection Event
Posted on May 31st, 2015
Saturday June 20th 10:00am to 2:00pm
This is a great opportunity for all of the residents here at Moss Creek to responsibly recycle any electronics that you may need to get rid of.  We are partnering with All-Green recycling here in Charlotte to make sure none of our electronic devices wind up in our landfills.  It is not legal here in the state of NC to put any kind of electronic devices in our trash receptacles, so please be sure to bring whatever you have!! All-Green Recycling has a ZERO landfill policy!! They are a very reputable company and have clients like the IRS and AT&T.  They will destroy any and all hard drives that come to the event so you do not have to worry about any of your information being compromised!
There is no cost to recycle any times except old TV’s or computers with a tube.  The cost for that is $.20 per pound. 
Acceptable items include:

 
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Pool OPENS MAY 16th 10am
Posted on May 11th, 2015
Winter is OVER! Pool season is almost here! Make sure you have your pool pass/Amenities ID before the pool opens! There is no need to renew IDs year to year so take care of your ID cards. Remember, you will not be admitted to the pool without a valid Amenities ID. Those residents that are delinquent on their Assessments and not in a payment plan may lose their Amenities privileges. Those interested in a payment plan should call Kuester to make arrangements asap.  You will soon receive the 2015 Pool Season packet by mail (Tenants, these will be mailed to the owner with instructions to pass forward to you). Inside will be two (2) 2015 Guest Passes. Leftover Guest Passes from previous season are still valid as they do not expire. For information on Guest Passes and guest rules, see the 2015 Pool Rules posted on the Moss Creek website under the ‘Amenities’ tab. Also on the community website, is a printable pool hours schedule (post it to your fridge!). New applicants for Amenities IDs will find there the link to the Amenities ID application e-form (new this year- submit your application through the web- no more paper apps!). Required are jpg photos of each household resident 12 years old and up. New tenants are required to submit a copy of their lease and have a $15 fee per ID card. For Amenities IDs, see Lisa at the clubhouse office Wednesdays 6-8pm and Saturdays 10am-2pm. 
 
 
Summer Swim Lessons at Moss Creek 2015
Posted on May 11th, 2015
For over thirty-five years, SwimMAC has enriched the lives of thousands of Charlotte area children with its exceptional competitive and learn-to-swim programs. SwimMAC’s learn-to-swim program is designed to foster the proper instruction of swimming at all levels. Instruction focuses on the concept of water safety, proper body position and kick-driven stroke technique that eventually leads to excellence in competitive swimming. Below is the schedule for this year’s free swim lessons -available to Moss Creek residents only.
Registration opens this week www.teamunify.com/ncmac.
Session dates are:
 
 
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Amenities IDs/ Pool Passes
Posted on Apr 9th, 2015
Pool OPENS MAY 16th
Winter is OVER! Pool season is almost here! Make sure you have your pool pass/Amenities ID before the pool opens! There is no need to renew IDs year to year so take care of your ID cards. Remember, you will not be admitted to the pool without a valid Amenities ID. You will soon receive the 2015 Pool Season letter by mail (Tenants, these will be mailed to the owner with instructions to pass forward to you). Inside will be two (2) 2015 Guest Passes. Leftover Guest Passes from previous season are still valid as they do not expire (the BOD has decided not to change this rule at this time). New applicants for Amenities IDs will find on the Moss Creek website (under Amenities tab) the link to the Amenities ID application e-form (new this year- submit your application through the web- no more paper apps!). For Amenities IDs, see Lisa at the clubhouse office Wednesdays 6-8pm and Saturdays 10am-2pm, beginning on April 11th (out week of 4/13--- back in 4/22>). All amenities ID and gym membership requests will be processed during those specific days and times.
 
 
NEW! Webforms
Posted on Apr 9th, 2015
Our new webforms will make it easier for you to submit the paperwork required for specific HOA requests!
We now have online forms for Amenities ID cards (whether you are a new community member or need a repalcement ID card) , Fitness Center membership application and cancellation, Irrigation activation requests and Architectural improvement requests.
 
Annual FREE Swim Lessons via SwimMAC
Posted on Apr 1st, 2015
Summer Swim Lessons at Moss Creek 2015
For over thirty-five years, SwimMAC has enriched the lives of thousands of Charlotte area children with its exceptional competitive and learn-to-swim programs. SwimMAC’s learn-to-swim program is designed to foster the proper instruction of swimming at all levels. Instruction focuses on the concept of water safety, proper body position and kick-driven stroke technique that eventually leads to excellence in competitive swimming. Below is the schedule for this year’s free swim lessons -available to Moss Creek residents only.
 
Registration opens this week www.teamunify.com/ncmac .
Session dates are:
June 15-25th
June 29th- July 9th
July 13th-23rd
July 27th-6th
 
First session is complements of SwimMAC (free)
Additional sessions are $25 (2 week sessions)
How to register: Please go to website www.teamunify.com/ncmac. Click on the ‘Programs’ tab and scroll down to the schedule.  If you have an account from last year’s classes, you do not need to reenter your information if you use the same email address.
HOA Assessments must be current in order to register/participate
Questions? Please contact Ashley Thompson  athompson@swimmaccarolina.org
 
B.O.N.U.S Group
Posted on Apr 1st, 2015

Moss Creek B.O.N.U.S Group (business owners near us)
Come join the fun on the last Wednesday of each month from 6-7PM to network at the Monarch club house! Light refreshments will be provided. Please RSVP by 4/25 for April’s meeting (on 4/29) to: Tara Attwood, President or Sylvie Brockman, VP at: mcbonusgrp@gmail.com
 
 
Final Month for Winter Pool Access
Posted on Apr 1st, 2015

Final Month for Winter Pool Access
Resident access to the winter swimming pool facility continues until April 30th. 1-6pm on Saturdays and Sundays for open swim; Tuesdays and Thursdays 12-1:30PM for LAP swimming.  On May 1st, MAC will begin the process to take the structure down to store and Carolina Pool Management will begin to prep the pool facility for regular pool season which begins Saturday May 16th.
 
 
Irrigation Season 2015
Posted on Apr 1st, 2015

Irrigation season begins on April 14th. Remember- irrigation systems NEED REGULAR MAINTENANCE like cleaning out the valves and filter. It is each single-family Homeowner’s responsibility to make sure his/her personal system is in compliance with Community standards. This means making sure your system is running by the timer and not manually (make sure the electric valves in the valve box in your yard are shut off so that the timer in your garage runs your system when set properly), making sure your heads are not broken and wasting water, that you are only running one zone at a time during the hour of scheduled watering and that you are utilizing only 10 gallons of water per minute (600 gallons in the hour of watering time allotted).  This is also a smart time to change or check your battery in your timer. Even though the clock is plugged in, any power loss or surge will cause you to lose all your programming if you do not have a working battery in for back-up. Irrigation inspections will be performed regularly to alert homeowners that are out of compliance.  ***Throughout the season, if you are experiencing difficulties with your irrigation system and plan to schedule an appointment to have an outside irrigation contractor of your choice evaluate your system (or perform maintenance yourself), you will need to complete the Irrigation Activation Form in order to get access to irrigation water outside your regular watering schedule. This form will serve as notification to the HOA’s irrigation manager to pressurize your irrigation zone during your scheduled appointment with your contractor (or yourself). The form can be found on the community website under the Irrigation tab. You do not need to hire the same contractor the HOA uses. Any skilled irrigation contractor can work on your irrigation system on your property. The only difference with this community, is that your availability to irrigate your yard is on an HOA specified schedule- otherwise your system works the same way as if you owned a home where you used your own city water to irrigate. Activations will only be accepted after the season has begun (after 4/15). For additional reference, the General Irrigation Information page (on the website too) will provide further details to you and you contractor.
***On that note, we would like to announce that Coleman Burnett Inc. (CBI-our landscape contractor) now also has the contract to service and maintain the Moss Creek irrigation system (the common elements of the system). We feel confident that they will be able to provide the HOA a high level of service and attention. They are on a 25 hour a week schedule with the HOA. **As a reminder, the HOA’s responsibility to maintain irrigation stops at the ball valve at the curb of each single-family home (where your personal system taps the submain line).  CBI will not cross into your yard to maintain any part of your personal irrigation system. They will also be making upgrades to the phase 1 irrigation control system that are long due. While any new irrigation contractor may have some learning curve in the intricacies of our utopian-ly designed irrigation system, we look forward to CBI’s dedication and organization to bring us a great irrigation season!
 
 
 
~ Irrigation Updates~

Irrigation is far and away the most frequent concern our residents voice to the management company.  Moss Creek's is an extremely complex irrigation system, and when a part of it malfunctions it is critical that Kuester is informed quickly. 
Remember, the HOA is only responsible for getting water to your curb.  Anything beyond the curb, including timers, sprinkler heads, etc. is the responsibility of the homeowner (excluding Townhome Owners).  The Irrigation Manager’s focus is on the maintenance of the common areas and making sure the system is running properly during the scheduled times and the common grounds are being watered appropriately.
Proper timer programming is crucial to the functionality of the system and it is your responsibility to make sure your timers are set correctly. The clock/timer that you have in your garage is intended to facilitate the opening of your irrigation system on your Lot to the sub main during the specified hour that the timer is set for. This time should coincide with the time that the irrigation zone you live in runs.  First, make sure your timer is set properly and it still has its programming. If you are unsure about how to program your timer, check the owner's manual or consult with an independent landscaper. Many timer instruction manuals are available online.
Then, find your valve box in your yard that houses the electric valves that man your individual zones on your Lot.  There will be one valve per zone in your yard. Make sure that these electric valves are all turned off. You may have your clock set, but with these valves turned in the ON position, the clock is being bypassed and not operating according to its purpose. To turn your system from manual setting to clock function, you must turn off the irrigation valves in the valve box in your yard. If the valves will not turn any further to the right, they may need to be unscrewed and rinsed out. Dirt and mulch can get inside the workings and cause them to stick open (thus allowing your system to come on anytime during the day the HOA pressurizes the sub mains at the street). Being that Moss Creek’s irrigation system uses ‘dirty’ water or unfiltered well water instead of city water, there is regular system maintenance that is required to keep your system working properly- cleaning your filter and valves. You should do this at least once or twice a season. In addition, you must make sure that your system only operates one zone in your yard at a time during the hour of scheduled irrigation. The main system is designed to provide a total of 600 gallons of water to each lawn, spread over a one-hour time frame For example, if your irrigation system has 4 zones, you will need to set your clock to run each separately -for say 15 minutes each. A good tip is to water side yard zones for less time and rotor zones longer and not to waste too much of your hour on any drip zones.  Broken heads are also a cause of much water waste. Please make sure that all of your heads are in working order. A broken head can waste as many as 25 gallons per minute!
Over-watering your lawn is not only wasteful, but it can lead to diseased turf and growth of fungi.  The system is equipped with turf-saturation sensors or rain sensors which will prevent the irrigation from being activated if the ground is saturated to a certain point. A ½ an inch of rain or more activates the system’s rain sensors. Do not over-compensate for a missed irrigation cycle by running multiple zones at once. This abuse of the system could cause you to lose your watering privileges or pay a fine.
The irrigation main lines and sub-mains are not usually presurized during the daytime. To test or work on your system during business hours OR TO FLAG YOU IRRIGATION HEADS FOR AERATION, fill out the Irrigation Activation Request form on this website under the Irrigation tab. Note:  Irrigation inspections will be done each season. Every Homeowner must have their system running according to the Moss Creek  Please see Irrigation Resolution under the Irrigation tab. Irrigation Map and run times are also linked under the Irrigation tab on this homepage. Link to the FAQ page for contractor recommendations from other residents.
The irrigation season will end at the end of October- or as weather permits.
***************************
6/9/15 All of the zones of irrigation are now operating. There are a couple of valves that are still in manual mode as program issues are worked through, but there shouldn't be any zone not receiving water for irrigation. 
6/3/15 Phs2-  38 of the 43 valves in phase 2 are now working from the clock. Hoping to have most of the rest of these fixed tommorrow if the parts arrive.
In Phs 1-  all is working except for zone A. It seems the repair for zone A is requiring a specialty part and will take 5 business days to get here.
**Both ponds are looking a lot better and both pumps are functioning well. 
6/1/15 Phs1- We now have 4 of the 5 wells feeding the phs 1 pond. Phs 1 will be turned on to run tonight. Zone A is still sending a fault to the program. It is likely a wire issue which is being investigated and will have to be repaired before it will be able to run by the program. Phs 2- Repairs to master valves are ongoing. An estimated 3/4 of phs 2 is getting irrigation water at this time. CBI believes they could have the remainder valves repaired within about a week. 
5/26/15  Phs2- In order to provide more residents in phase two water while the issues with the program and wire communication were being investigated and repaired, the irrigation manager manually opened as many master valves as possible late last week. This meant that the sub mains would remain pressurized all the time, instead of only by the alphabetical zone schedule. This only works when residents have their systems set up correctly by the clock and don’t abuse the water schedule.  Low pressure shut down phs 2 pump Sunday morning around 6am. Unfortunately, this was caused by too many residents having their systems not set up by the timer, stuck valves, their systems left open manually and others that purposefully took advantage of extra watering opportunities outside of their schedule. All of this drew too much water, therefore reducing the pressure which caused the pumps to shut down. Last week, the irrigation manager shut off many of the ball valves of individuals whose systems were running unmanaged and out of compliance. He then noticed by Sunday, many of those same individuals had turned their ball valves back on without fixing their systems. This sort of overuse is what will cause the master system to shut down removing irrigation water access for all residents. There were several homes in the community that ran completely unmanaged for many hours last weekend.  
Today, CBI spent the day working on outages in phase II. He was able to get the following areas working:
  • Part of V that runs between Olive Hill and Astoria and Moss Plantation and Remington.  
  • Part of O that runs along right side of Laurie and Dartmoor.  
  • Part of U that runs between Moss Plantation and Capella and Chandler and Chase Prairie.
Phase 1- The electrician was able to get an additional well running last Friday. Even while filling the pond with 2 wells, the water level has not risen enough to run all of phase 1. The well contractor will be out Thursday 5/28 to help fix our remaining well issues for phase I. At this time, they will only water the flowers.
**As a reminder, the issues we are experiencing at this time are not due to any inadequacies of the contractor.  The Board and management have every confidence in this contractor to service Moss Creek well and provide the community excellent long term benefits. While residents may not see the advantages and improvements as of yet, we are already receiving much better service and documentation that will provide better troubleshooting advantages in the future. We are beginning to experience issues with a unique and complicated system that is at least 12 years old.  Please continue to afford them the time necessary to repair the issues they are faced with starting up this season.  
5/21/15 The electricians were able to repair some of the electrical issues with the wells today. We now have an additional well back in operation and two wells are working to fill the pond. Two wells still have elcetrical issues that are being investigated. Phase 1 irrigation will still be off except for the flower beds. In Phs 2, CBI continued working on valves to ensure more areas have water. REMINDER, the hoa is not responsible to assist you to set you personal irrigation timer. At this time it is pertinent that Jacob focus his time on the repairs to the master irrigation system components. 
5/20/15 Three of the five wells for phase1 are experiencing electrical issues that are keeping them from running. Another one has a broken pipe. Only one is running at full capacity to fill the retention pond. The electrician is scheduled tomorrow morning to diagnose and hopefully repair. Phase 1 will not be able to run at this time due to lack of water available. Updates will be provided as soon as available. 
5/19/15- the Phs 1 pond level has dropped dramatically this week and CBI has been authorized to cut back on the irrigation runs for phs1 so the pond can refill. There is an issue with 2 of the smallest of the 5 wells that fill phs 1 retention pond and the well contractor is coming this afternoon to diagnose and hopefully repair. These 2 wells only procue 12-15 gal/min (much less than the other wells for phs 1, but they are obviously making an impact. 
5/19/15- We have gotten several notices about zone A- it is working when tested manually. Jacob is working to diagnose why the program seems to not run the water at the scheduled time.
5/19/15- The irrigation manager is now spending his time diagnosing which specific zones are not getting water- remember to notice whether your neighbors are getting water so you can be sure the issue is zone-wide, not just with your personal system. He is systematically running system tests all week- especially focused on phase 2. He is already aware that certain zones are not responding. He has discovered a wire issue where communication is lost to some of the master valves.  Being a two-wire system in phs 2, one failure in the wire can affect many valves beyond that point on that line. He is also discovering many isolation valves that were off that should not have been.  The Board and management have every confidence in this contractor to service Moss Creek well and provide the community excellent long term benefits.  Please afford them the time necessary to repair the issues they are faced with starting up this season.  
5/18/15- Now that we have the pump working and pushing water into phs 2, the irrigation manager will be able to further discover any issues with zones and master valves that may cause problems in certain areas. We have already had a number of residents that have not had their system /timer set up and were running non stop over the weekend, so we know there is water in a greater portion of phs 2. We now need to know which zones are not specifically getting water- remember to notice whether your neighpors are getting water so you can be sure the issue is zone-wide, not just with your personal system. Please provide us your zone and/or your address so we can compile the information and diagnose the issues quicker.  
5/15/15- Propumps has completed the installation of the VFD and the pump station seems to be operational! The system is on. The only problems we could see this weekend are if there are any master valve issues throughout the phase that CBI has yet been unable to detect/repair since the water wasn’t on to test out all of phase 2. 
5/13/2015- Propumps has scheduled their installation of the VFD for phs 2 pump stn for Friday morning (this was the soonest they could get here).
5/12/2015- Master valve at Broderick repaired this morning. 
5/11/2015-
Phs 1 -Master valve at Broderick. The irrigation manager discovered last week a malfunctioning solenoid to a master valve at the bottom of Broderick that feeds zone I and most of H and G . He has ordered this special part and it is now due in by late Tues 5/12 and installed on Wed morning  - It turns out that it takes a special order solenoid that cannot be found at any local dealer.
Phs 2 update- the new VFD is due in today and the contractor is planning to install it tomorrow 5/12.
5/5/2015-Irrigation for phase 2 of Moss Creek     
The phase 2 Pump station needs a new Veritable Frequency Drive @ c.$7500.
We have been struggling for several weeks to get one of the only 2 pump companies in the area out to make the repair.  The part was supposed to arrive last week. I am awaiting an e.t.a. from the pump contractor- We hope to be able to get it installed and phase 2 up and running by the first of the week. Phase 1 is running- if you live in phase 1 and you see your Zone is not getting water, let us know.(phase 1 is zones A-N;  phs 2 controls zones O-Z). We had initially hoped to be able to run phs 2 using the phs 1 pump station, but unfortunately, that doesn't work.

 

~ Upcoming Events ~
Ice Cream Social/Parade
Saturday, July 4th, 10am-12pm
More info to come
 
Pool Party
Saturday, August 1st, 5pm-10pm
More info to come
 
Youth Event
Saturday, September 5th, 4pm-8pm
More info to come
 
Happy Hour & Karaoke
Friday, September 11th, 7pm-10:30pm
More info to come
 
Community Yard Sale
Saturday, September 19th, 7am-1pm
More info to come
 
Cornhole Tournament & Adult October Fest
Saturday, October 3rd, 3pm-7pm
More info to come
 
Fall Festival
Sunday, October 25th, 2pm-5pm
More info to come
 


~ Survey ~
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