Welcome Moss Creek Village residents!
 
Please bookmark this page and refer to the site often for the most current updates and events and as a simple stop for HOA and TOA documents and forms.  
 
Click on the "Residents" tab and you'll see a pull-down menu with all sorts of great information. Your board members, both HOA and TOA, are making a special effort to keep this site current with all the updates and information you'll need to be an informed resident.
 
 
 
 
 
 
 
 
 
 
Neighborhood News
Message from the Board President on Landscaping
Posted on May 3rd, 2017
At this point, Kuester, the Board of Directors, and Pine Valley are distinctly aware of the dissatisfaction with the appearance of the common areas. Further inundation of Kuester is not necessary.  Bill Sandford and I, along with our property manager, had an extensive follow up discussion with Pine Valley this week with respect to the numerous complaints and expectations moving forward.
 
Pine Valley operates on a seven-day schedule. Common areas and amenities areas are scheduled for Mondays, the TOA section is scheduled for Tuesday and Wednesday. Last week, due to the extensive rain, they chose not to mow in order to prevent rutting. Their good intention resulted in the overgrowth of the neighborhood.  They understand how the community feels about that choice as well as specific complaints received.
 
I believe they understand the depth of frustration of the community and will work to make appropriate amends and improve their service. Given the extensive rainfall and height of the grass, I believe next week’s service will be indicative of what to expect moving forward. If future behavior does not lead to improved results, the board will review the contract. I assure you we will closely monitor this behavior.
 
Please note the scheduled weed control service from last week is expected to begin this week. Results should be noticeable within a few days of application. The application is fairly aggressive and the grass may brown slightly at the tips. This will be temporary.
 
Lastly, as a homeowner myself, I am frustrated from time to time when something does not occur to my expectation. People make mistakes and companies perform poorly. When this happens, I would hope we can engage in constructive dialogue and offer helpful feedback. We have had a number of instances of individuals making comments that seemed more intent on demeaning and degrading than finding a resolution.  
 
If you still have concerns over the next few weeks, then I encourage you to attend the May board meeting, 5/22 for the HOA and 5/25 for the TOA. 
 
Landscaping Updates
Posted on May 1st, 2017
Several homeowners have contacted Kuester to express concerns about landscaping in the TOA and common areas. We have met with Pine Valley today and would like to share a few brief updates:
  • Common areas are being mowed today and finished up tomorrow morning. TOA mowing will begin upon completion of common areas. We were very firm when telling them that the condition was unacceptable and should never happen again.
  • Weed control and fertilizer will be sprayed Thursday. Weeds should die back in 2-3 days. We expect to have visible results by the end of next week
  • We reviewed the service map with the Account Manager at Pine Valley due to reports of smaller sections of common areas being missed. A drive through inspection will be performed tomorrow to verify no common areas were missed. 
We will continue to monitor the progress with Pine Valley and address issues as needed.
 
TOA Residents: Grass Cutting Postponed Till Saturday
Posted on Apr 20th, 2017
Due to the rain, we will be servicing the townhomes this Saturday, there were a lot of areas with standing water this should give ample time for these areas to dry up and prevent damage to the turf.

Kevin Redish
Manager
Pine Valley Turf
 
Kuester Phone Outages
Posted on Apr 6th, 2017
April 5, 2017
Moss Creek Village Valued Homeowner,
Please be advised that our corporate office is currently experiencing periodic internet & phone outages due to damage that our local internet provider has experienced.  We may continue to experience outages throughout the day as storms continue to move through the local area.  We apologize for any inconvenience, but please note that our phone system is dependent on internet service and therefore when calling our office, you may be unable to get through.  In addition, if you are able to get through, you may experience a dropped call.
If you experience either situation, we ask that you kindly send an email to our team at support@kuester.com and we will work to get back with you as quickly as possible.
Thank you in advance for your patience.
Kuester Management Team 
 
 
Tennis Court Update
Posted on Apr 5th, 2017
The tennis court project is coming along well so far.  The contractor did the cement stabilization earlier this week and pavers should be coming in during the next week or so.  
 
Clocks Move Forward (Spring Ahead) Saturday Night
Posted on Mar 10th, 2017
Don't forget to move your clocks forward 1 hour (spring forward) this Saturday night.
 
Weather Forecasts Killing Frost this Weekend
Posted on Mar 10th, 2017
Pine Valley contacted us today and they recommend covering your tender plants this week as we have killing frost in the forecast. Watch out for icy sidewalks and driveways as well!   
 
Monarch Club Decking
Posted on Feb 27th, 2017
***UPDATE*** This project is complete.
Your HOA board recognized safety concerns about the decking in the back of our clubhouse last year.  Mr. Esposito and Mr. Stearns (HOA Board members) negotiated a solid contract and all board members approved.  We risked not being allowed to open our pool without replacing the deck.  If you have questions, please attend this month's board meeting.
 
 
Walkers Glen Deck Replacements Starting Soon!
Posted on Feb 8th, 2017
***Update*** Feb 27, 2017
This project has been pushed out due to the priority deck replacement behind our Monarch Club.  Once we get a firm start date, you will be notified  
 
The final round of deck replacements in the Walkers Glen townhomes will begin at the end of February. The vendor will start with 9768 Walkers Glen and work counterclockwise until they finish at 9586 Walkers Glen. MCA Construction will be issuing notices one week prior to the work beginning at each individual unit so that the resident can prepare accordingly. The goal is to complete all decks by June 1. 
 
Tips to Protect Your Home from Winter Weather
Posted on Jan 10th, 2017
It appears that Old Man Winter has finally decided to visit the South.  There’s no denying that cold weather can be hard to deal with—but remember it can affect your home, too. The team at Kuester has compiled this list of handy homeowner tips to help you bear the winter months successfully.  Consider the following when dealing with freezing temperatures and keeping your home warm:
 
  • Make sure to disconnect and drain garden hoses.
  • Cover all outside faucets with insulating foam covers (these can be purchased at Home Depot or Lowe’s and are very inexpensive).
  • Turn off water to outside faucets, if possible, and open valves on faucets to allow them to drain.
  • Turn off sprinkler systems and blow compressed air through the lines to drain them.
  • Close or cover foundation vents under the house as well as windows to the basement (if applicable).
  • Insulate any exposed pipes under the house with foam pipe insulation.
  • In case of frozen pipes, make sure you know where the water main cut-off valve is, and have a cut-off key handy.
  • Keep a hair dryer, heat lamp, electric heat tape, or portable space heater handy to deal with frozen pipes.
  • Keep water dripping through faucets at night when temperatures dip below freezing.
  • Have your furnace inspected; inspect the heat exchanger for cracks, install a clean air filter, and check the thermostat.
  • Clean fireplaces and chimneys.
  • Keep drapes and blinds closed, except when windows are in direct sunlight.
  • Caulk any cracks or holes on the outside of your house.
  • Repair or replace weather stripping and thresholds around doors and windows.
  • Run paddle ceiling fans on low in reverse (clockwise when looking up) to circulate warm air.
  • If you heat with propane or fuel oil, make sure the tank is full.
  • If you heat with wood or coal, have plenty on hand.
And what about protecting the outside of your home and other property?  We have you covered there, too!
  • Make sure gutters and downspouts are clean to prevent ice dams from forming.
  • Spray an ice repellent solution on steps and sidewalks prior to the arrival of freezing weather.
  • Check antifreeze levels in cars.
  • Add freeze resistant windshield wiper fluid, and spray to circulate it within lines.
  • Check air pressure in tires.
  • Bring in container plants, add mulch around plants, and cover plants prone to freeze damage.
  • Drain birdbaths and fountains.
  • If you suspect damage to your roof after a storm, stay off your roof until ice has melted or call a professional for an inspection (the best method).
We hope you find value in these tips.  Of course, if you experience an emergency related to weather, make sure to keep a list of helpful contractors on hand as well as the number to a 24/7 repair service.  If Kuester Management can be of further assistance, don’t hesitate to contact us. 
 
Kuester Management
 
Upcoming Events
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Irrigation Updates
Click here to view the new Google map to locate your irrigation zone! (Thanks Rick Hocutt!) Or search this list of addresses by zone to learn your zone and valve #.
Irrigation is far and away the most frequent concern our residents voice to the management company.  Moss Creek's is an extremely complex irrigation system, and when a part of it malfunctions it is critical that Kuester is informed quickly. 
Season 2017 System UPDATES:
 
5/22: Due to the large amounts of rain, the irrigation system has been placed on HOLD until Wednesday @ 6:00PM. If we receive more rain this week as predicted, the system will be on HOLD until Saturday evening.
 
5/1: The valves for zones P, R, U, V, and W are now in stock and are being replaced this afternoon/tomorrow morning.
 
4/25: The short cycles in zone D have been corrected. Zone Y has been inspected and is working when manually pressurized. Zones P,R,U,V, and W still have outstanding valve issues preventing sections of the zone from running. The leak in Zone E has not been repaired, but the zone is still in service. As a reminder, the system should not run for approximately 72 hours due to the heavy rains.
 
This year, we will be offering three consecutive weekends beginning April 1st for homeowners to test their systems. Each zone will run for an hour according to the agreed upon schedule available here - please note that the days and times are rotated each weekend. The official start date for the regular cycles of the irrigation is Monday, April 17th.
 

Remember, the HOA is only responsible for getting water to your curb.  Anything beyond the curb, including timers, sprinkler heads, etc. is the responsibility of the homeowner (excluding Townhome Owners).  The Irrigation Manager’s focus is on the maintenance of the common areas and making sure the system is running properly during the scheduled times and the common grounds are being watered appropriately.
Proper timer programming is crucial to the functionality of the system and it is your responsibility to make sure your timers are set correctly. The clock/timer that you have in your garage is intended to facilitate the opening of your irrigation system on your Lot to the sub main during the specified hour that the timer is set for. This time should coincide with the time that the irrigation zone you live in runs.  First, make sure your timer is set properly and it still has its programming. If you are unsure about how to program your timer, check the owner's manual or consult with an independent landscaper. Many timer instruction manuals are available online.
Then, find your valve box in your yard that houses the electric valves that man your individual zones on your Lot.  There will be one valve per zone in your yard. Make sure that these electric valves are all turned off. You may have your clock set, but with these valves turned in the ON position, the clock is being bypassed and not operating according to its purpose. To turn your system from manual setting to clock function, you must turn off the irrigation valves in the valve box in your yard. If the valves will not turn any further to the right, they may need to be unscrewed and rinsed out. Dirt and mulch can get inside the workings and cause them to stick open (thus allowing your system to come on anytime during the day the HOA pressurizes the sub mains at the street). Being that Moss Creek’s irrigation system uses ‘dirty’ water or unfiltered well water instead of city water, there is regular system maintenance that is required to keep your system working properly- cleaning your filter and valves. You should do this at least once or twice a season. In addition, you must make sure that your system only operates one zone in your yard at a time during the hour of scheduled irrigation. The main system is designed to provide a total of 600 gallons of water to each lawn, spread over a one-hour time frame For example, if your irrigation system has 4 zones, you will need to set your clock to run each separately -for say 15 minutes each. A good tip is to water side yard zones for less time and rotor zones longer and not to waste too much of your hour on any drip zones.  Broken heads are also a cause of much water waste. Please make sure that all of your heads are in working order. A broken head can waste as many as 25 gallons per minute!
Over-watering your lawn is not only wasteful, but it can lead to diseased turf and growth of fungi.  The system is equipped with turf-saturation sensors or rain sensors which will prevent the irrigation from being activated if the ground is saturated to a certain point. A ½ an inch of rain or more activates the system’s rain sensors. Do not over-compensate for a missed irrigation cycle by running multiple zones at once. This abuse of the system could cause you to lose your watering privileges or pay a fine.
The irrigation main lines and sub-mains are not usually pressurized during the daytime. To test or work on your system during business hours OR TO FLAG YOU IRRIGATION HEADS FOR AERATION, fill out the Irrigation Activation Request form on this website using this link or under the Irrigation tab. Note:  Irrigation inspections will be done each season. Every Homeowner must have their system running according to the Moss Creek  Please see Irrigation Resolution under the Irrigation tab. Irrigation Map and run times are also linked under the Irrigation tab on this homepage. Link to the FAQ page for contractor recommendations from other residents.
The irrigation season will end at the end of October- or as weather permits.
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The 2017 Irrigation season begins 4/17
 
 
Survey
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