FAQ
 
General
  • How can I check my HOA dues account balance with Kuester?
    Go to www.Kuester.com to enter your login and password. You can view your HOA account balances. If you are a Townehome Owner, you will have two separate accounts with Kuester but you can link your accounts so you can reference both with just one username and password. Your login and password are provided to you after you register. If you are unsure of your login information for Kuester.com, please email mosscreek@kuester.com requesting assitance for obtaining that information.
  • When are HOA Assessments due?
    For the Master Association, Assessments are due four times a year- quarterly: January 1, April 1, July 1, and October 1. For the Townhome Association, Assessments are due monthly.
    Payments can be mailed to Kuester with the coupon to the address on the coupon or can be made online at www.Kuester.com. Kuester also provides an auto-draft service if you prefer.
     
  • Where is the entrance to the nature trail?
    There are four.  The primary entrance is off of Moss Farm between the two schools . There's another entrance at the end of Marquette Street.  The Marquette St. entrance goes down a very steep hill, so be careful.  The third entrance is at the end of Astoria.  The fourth entrance is on Alexia ct at the far north end of the trail. 

IRRIGATION
  • Who can I contract to fix my irrigation on my personal property?
    If you are a single-family homeowner (not applicable for townhome owners), you are responsible to maintain your irrigation system on your own lot. Anything in from the curb, including timers, sprinkler heads, etc. is the responsibility of each homeowner. The Association maintains the system from the ball valve at the curb- out including a number of wells, 2 pumps stations, 2 retention ponds, miles of pipeline and hundreds of valves. In light of such an elaborate master system, the irrigation system on your lot works the same way as the personal irrigation systems in any other neighborhood- the only difference is that you receive well water (vs.city) on a specific schedule provided by the Association.
    As with any component of a home, it needs regular maintenance. Since we use well water, you need to clean your filter (if you have one) often and your electric valves on a consistent basis. Occasionally, rotors and sprays will need replacing as well. If you are not skilled at doing this yourself, you will need to hire an irrigation contractor. To assist homeowners that frequently ask the question about whom to hire, we are compiling a list of contractors recommended by your neighbors (These contractors are in no means vetted by or have any affiliation with the Association). 
    Here is a link to general irrigation information Here is a link to submit the irrigation activation request  Request to provide irrigation water during business hours for repair purposes. 
    • Perfect Cut Landscaping – 704-791-5643
    • MTC Consulting – 704-361-0126
    • Antoines Sprinkler Repair Services – 704-516-3847
    • Atlantic Irrigation - sells irrigation parts at wholesale prices. www.atlanticirrigation.com
      6916 Statesville Rd, Charlotte, NC 28269  704.599.8927
     
    NC Irrigation Contractors' Licensing Board http://www.nciclb.org/    Link to search contractors with current licensing.